This Privacy Policy explains how roka.mk ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website at roka.mk, use our mobile applications published on the Google Play Store and Apple App Store, or engage us for client services. By using the Site or our applications, you agree to the practices described in this Policy.
1. Information We Collect
1.1 Information You Provide Directly
- Contact form submissions - name, email address, and any message content you send us through the Site.
- Client engagement information - business name, contact details, project requirements, and any documents or materials shared during the course of a project agreement.
- Account registration - if any of our applications require account creation, we collect a username, email address, and password (stored in hashed form).
1.2 Information Collected Automatically
When you visit the Site or use our applications, we may automatically collect:
- Device information - device type, operating system, unique device identifiers, and mobile network information.
- Usage data - pages or screens visited, features used, time spent, crash reports, and other diagnostic data.
- IP address and approximate location - used to understand general geographic distribution of users and to comply with legal requirements.
- Referral source - how you arrived at our Site (e.g., search engine, direct link).
1.3 Information Collected by Third-Party Services
Our applications and Site may integrate with third-party services that collect data independently under their own privacy policies:
- Advertising networks (e.g., Google AdMob) - may collect device identifiers and usage data to serve relevant advertisements in ad-supported applications.
- Analytics tools (e.g., Google Analytics, Firebase) - collect anonymized usage and performance data to help us improve our products.
- App stores (Google Play, Apple App Store) - collect purchase and download data governed by their own privacy policies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and communicate with you about potential or ongoing engagements.
- Deliver, maintain, and improve our website and mobile applications.
- Process payments and manage purchases made through app stores.
- Serve advertisements in our free, ad-supported applications.
- Analyze usage trends to improve user experience and application performance.
- Detect, investigate, and prevent fraudulent or unauthorized activity.
- Comply with applicable legal obligations.
- Send you important service-related notices (e.g., updates to these policies or application changes).
We do not sell your personal information to third parties.
3. Legal Basis for Processing (GDPR / EU Users)
If you are located in the European Union or European Economic Area, we process your personal data on the following legal bases:
- Contractual necessity - to fulfill a service engagement or respond to your inquiry.
- Legitimate interests - to improve our products, prevent fraud, and ensure security.
- Consent - where you have given explicit consent (e.g., subscribing to communications, accepting non-essential cookies).
- Legal obligation - where processing is required by applicable law.
You may withdraw consent at any time by contacting us via the contact form on roka.mk.
4. Sharing of Information
We may share your information in the following limited circumstances:
- Service providers - third-party vendors who assist us with hosting, analytics, crash reporting, or advertising, and who are contractually bound to protect your data.
- App store platforms - Google and Apple receive data related to app distribution and purchases.
- Advertising partners - ad networks may receive device and usage data in ad-supported apps to deliver and measure advertisements.
- Legal requirements - if required to do so by law, court order, or governmental authority.
- Business transfers - in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
We do not share personally identifiable information with third-party advertisers directly; this is handled by advertising SDK integrations governed by those networks' own policies.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law:
- Contact form inquiries - retained for up to 2 years unless a business relationship is established.
- Client project data - retained for the duration of the project and for up to 5 years afterward for legal and business record-keeping purposes.
- Application usage and analytics data - retained in anonymized or aggregated form for up to 2 years.
- Account data - retained until you delete your account, after which it is removed within 30 days.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access - request a copy of the personal data we hold about you.
- Correction - request that we correct inaccurate or incomplete data.
- Deletion - request that we delete your personal data ("right to be forgotten"), subject to legal retention obligations.
- Portability - request your data in a structured, machine-readable format.
- Objection - object to processing based on legitimate interests or for direct marketing.
- Restriction - request that we restrict processing of your data in certain circumstances.
- Withdraw consent - where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us through the contact form on roka.mk. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
7. Children's Privacy
Our services are not directed at children under the age of 13 (or under 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us and we will promptly delete it.
If any of our applications are specifically designed for children, they will not include behavioral advertising and will comply with applicable children's privacy laws (e.g., COPPA, GDPR-K).
8. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include encrypted data transmission (HTTPS), restricted access to personal data, and regular security reviews.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
9. International Data Transfers
Our services are operated from the Republic of North Macedonia. If you are accessing our Site or applications from outside North Macedonia — including from the EU — your data may be transferred to and processed in North Macedonia. By using our services, you consent to this transfer. We take steps to ensure your data receives an adequate level of protection wherever it is processed.
10. Third-Party Privacy Policies
Our applications and Site may contain links to or integrations with third-party services. This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you use, including:
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will make reasonable efforts to notify users (e.g., through in-app notices or prominent Site notices). Your continued use of the Site or applications after changes are posted constitutes your acceptance of the updated Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact form on roka.mk.
This Privacy Policy is intended to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, and the Law on Personal Data Protection of the Republic of North Macedonia.